POLICIES + FORMS
LATE ARRIVAL POLICY
Please plan to arrive at least 5 minutes before your scheduled session. Appointment start times are intended to indicate the time your massage will begin, if you have a lot going on that you need to discuss, please arrive with enough time to discuss before getting on the table.
New clients should plan to arrive at least 10 minutes before their scheduled start time to fill out paperwork.
Out of respect to others scheduled after you, those who arrive late will not have their session extended.
If you do not arrive within 15 minutes of your appointment time and we do not hear from you, your session will be considered a no-show and will be subject to our no-show policy.
CANCELLATION POLICY
We understand that unexpected events occur in everyone’s lives. In an attempt to be fair to all clients, the following policy will be observed for all clients.
We have a 24-hour cancellation policy. This allows us to have enough time to effectively offer your session to someone else. Cancelling or rescheduling your session between 24-hours before your appointment until the day of (Midnight) your appointment will result in a 50% fee of the scheduled service.
Same-day cancellations will be charged 100% of the missed appointment.
These fees will be waived if you are able to send a friend or family member in your place, and they assume the cost of the appointment.
NO-SHOW POLICY
A no show is considered when you have not arrived for your scheduled appointment after 20 minutes has passed and we have not heard from you. Out of consideration to your time, we send out a courtesy call or text after 10 minutes. If you are on your way, you have the option to receive the remainder of your appointment at the full cost, provided there is sufficient time remaining upon your arrival. Arriving late will not result in a discount. If we do not hear from you, your card on file will be charged 100% of the appointment.
SALES TAX + INSURANCE
According to Ohio State regulations, massage therapy services are subject to sales tax. Tax can be waived with a note from your doctor/chiropractor. Ask your doctor/chiropractor for a note that massage is essential for your care. Bring the note to your next appointment and it will be added to your file (doctors notes are good for a year).
You are able to use your HSA/FSA card on any services. If your insurance does cover massage services, we will give you a receipt that you can submit to your insurance company for reimbursement.
NEW CLIENT INTAKE FORMS
Please fill out the forms that apply prior to your appointment or arrive 10 - 15 minutes before your appointment to fill them out in person.
If you are receiving Cupping Therapy, please review this form to make sure there are no contraindications for this treatment.
Align works with people of all ages! If you are scheduling an appointment for your child, we need a parent or guardian to review and fill out this form.